THE Axio Biologics PRICE POLICY
We make every effort to maintain prices for the duration of a catalog, but we reserve the right to make price adjustments in response to manufacturers’ price increases or extraordinary circumstances. Prices and terms are subject to change without notice.
Axio Biologics, LLC. and Customer agree that the terms and conditions hereinafter set forth shall govern the relationship between Axio Biologics and the Customer. Customer acknowledges and accepts all such terms and conditions by placing an order for goods with Axio Biologics, and upon Customer's receipt of Axio Biologics invoice enclosed with items delivered to Customer, or upon Customer's receipt of Axio Biologcs credit memorandum or statement, whichever occurs first.
Choose Your Payment Method:
You may use your American Express, Visa, MasterCard or Discover Card when placing your order. All sales are subject to our normal terms and conditions.
All sales are subject to credit approval.
DELIVERY TERMS
Continental U.S and Canada:
All orders are subject to a flat rate $15.00 shipping charge (more for Alaska and Hawaii). Also available are Express Saver, 2nd Day, and Overnight Shipping. We use FedEx Ground and UPS for all shipments.
RX PRODUCTS & ORDERING CONTROLLED SUBSTANCES
Regulations require us to limit the sale of Rx and controlled substances only to registered, licensed healthcare professionals. If you are a new customer or have recently moved, please furnish us with a copy of your updated state registration. For controlled substances, furnish a copy of your DEA certificate verifying your shipping address. Class II drugs can only be ordered by mail. All Federal 222 Forms for Class II drugs must be mailed to:
Axio Biologics, LLC
6025 Stage Rd. STE 42-310
Memphis, TN 38133
RETURNS
WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION. To arrange for a return, simply call our Customer Service department or contact your Sales Consultant. The following conditions must be complied with:
- All returns must be accompanied by a copy of your invoice and a reason for the return.
- Merchandise must be returned in its original container, unmarked, and properly packaged.
- Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days will not be accepted.
- Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable).
- Shipping charges will apply on all returns.
- A restocking fee of $25.00 will be applied to every return.
Exceptions:
The following special, customized, or government-regulated items are not returnable:
- Special order items (products that we do not ordinarily stock)
- Personalized and imprinted items
- Controlled drugs
- Hazardous items
- Expired products
- Items that cannot be returned to the manufacturer
- Any item marked nonreturnable
Prescription Drug Returns:
Federal law requires that any drugs returned to a wholesale distributor, are kept under proper conditions for storage, handling, and shipping. The Prescription Drug Marketing Act also requires that written documentation indicating that proper conditions were maintained is provided to the wholesale distributor to which the drugs are returned. To help facilitate this process Axio Biologics, LLC has developed a Prescription Drug Return Authorization form that you may use to comply with this requirement. To receive a copy of the form and obtain proper return authorization, please contact Customer Service at 888-741-6250 or contact us online via My Live Chat.
INSTITUTIONAL & CORPORATE ACCOUNTS:
Terms of Sale follow the same guidelines unless denoted differently in a contract. Some offers and promotions outlined in this catalog may not pertain. Requests for bids and proposals may be sent to:
Axio Biologics, LLC
6025 Stage rd. STE, 42-310
Memphis, Tennessee
38133